Effective date: September 27, 2026
This Privacy Policy explains how Align Chiropractic & Wellness (“Align,” “we,” “us”), a business of Fernandez Chiropractic at 1220 W. Olive Ave., Burbank, CA 91506, collects, uses and protects information when you visit alignburbank.com or contact us through our chat widget, forms, booking pages, email or text messages.
Information we collect
- Information you give us: your name, phone number, email address, the message you send us, and appointment details when you chat with us, fill out a form or book online.
- Information collected automatically: basic technical data such as your browser type, device, pages visited and IP address, collected through cookies and similar tools. We may use analytics and advertising tools (for example, from Google or Meta) to understand how our website is used and to measure our ads.
How we use your information
- To respond to your questions and requests
- To schedule, confirm and remind you about appointments
- To follow up about services you asked about
- To operate, secure and improve our website
- To comply with legal obligations
Text messaging (SMS)
If you give us your mobile number and agree to receive texts, we’ll use it to send messages about your inquiry and appointments, as described in our Terms of Service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help at any time.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. This excludes only the service providers that help us deliver messages, such as our messaging platform, which may use the information only to provide that service to us.
How we share information
We do not sell your personal information. We share it only:
- With service providers that help us run our website, scheduling, email and messaging, who may use it only to provide services to us
- When required by law, or to protect the rights and safety of our patients, staff or others
Health information
Please don’t send detailed health information through the website chat or forms; we’ll cover that privately at your visit. Health information you provide as a patient in our office is protected under HIPAA and handled according to our Notice of Privacy Practices, available at the front desk.
Your choices
- Text messages: reply STOP to any message.
- Emails: use the unsubscribe link in any email, or email us.
- Cookies: you can block or delete cookies in your browser settings.
- Access or deletion: email info@alignburbank.com to ask what information we have about you, or to request that we correct or delete it, subject to any records we’re legally required to keep.
Data security and retention
We use reasonable safeguards to protect your information and keep it only as long as needed for the purposes above or as required by law.
Children
This website is not directed to children under 13, and we don’t knowingly collect their information online. Parents or guardians book care for minors.
Changes to this policy
We may update this Privacy Policy from time to time. The effective date at the top shows when it was last changed.
Contact us
Align Chiropractic & Wellness
1220 W. Olive Ave., Burbank, CA 91506
Email: info@alignburbank.com
Phone: (818) 848-2225